Blogging from the road, Today our location is beautiful Greensboro, North Carolina.  This will be a really quick entry, but this might be helpful to those out there who use best buy's Geek Squad.  

I went south to see a few of my southern clients.  I also wanted some R&R.  While visiting with family i was asked to check out one of the family Dell desktops.  It was blue screening on every shut down.  It was brought to Best Buy's Geek Squad 3 times.  Geek Squad said the mother board was on the way out and that it was time for a new machine.  I am not a huge fan of dell but the pc in question was still in great shape and ran well except for the blue screen.  On boot the machine also had an issue with a Floppy Diskette seek failure.

Mr Web Inspired is not a hardware guy, he prefers software.  I had a few minutes so rolled up my sleeves and took a stab at the problems.  Went after the easy one first.   This machine did not even have a floppy disk drive.  All i did to fix this was go into the BIOS and disable the floppy drive, problem one was solved.

Now to tackle problem 2.  I forced the blue screen with a shutdown and wrote down the error message.  I googled the sys file mentioned in the stop error: Stop: 0x0000007E (0xC0000005, 0xFC7F1945, 0xFC9589B0, 0xFC9586B0) kbdclass.sys- address Fc7F1945 base at FC7F1000, Datestamp 3b7d82f3.  It took me 4 minutes to figure out (via google) that the problem was from kbdclass.sys.  The file is installed with certain logitech peripherals.  All i did to fix it was go into c:\windows\system32\drivers and remove the kbdclass.sys file.  Thats it...  For the record we had a Logitech bluetooth desktop MX5000  and some random logitech wireless mouse.

3 trips to the Geek Squad and they still could not fix the problems that someone just using google, and rudimentary hardware knowledge was able to fix in about 15 minutes.  I am guessing that Geek Squad was just trying to force a sale.  Just terrible.  

This is another reason to support your local business's.  Here in the Fleminton, NJ area i use: FYI Computer Services. I know they would never pull those type of shenanigans with me.